Return & Refund Policy
At Misses Fleuri, we take pride in delivering high-quality, luxurious floral arrangement and exceptional service. Your satisfaction is our top priority. Please read our return and refund policy to ensure a seamless experience.
Return Policy
Due to the perishable nature of flowers, we cannot accept returns once an arrangement has been delivered or picked up. However, if there is an issue with your order, we are happy to address it.
Refund Policy
- Damaged or Unsatisfactory Products
If your flowers arrive damaged or do not meet the quality standards promised, you may be eligible for a refund or replacement.
Notify us within 24 hours of delivery or pickup, along with photographs of the arrangement. - Incorrect orders
If the delivered arrangement differs significantly from what you ordered, please contact us within 24 hours of receiving your order. - Non-delivery
If we fail to deliver your order on the scheduled date due to our error, you will receive a full refund or the option to schedule delivery at no additional cost.
Cancellation Policy
Orders (except wedding, event & corporate flowers) cancelled 48 hours or more before the scheduled delivery or pickup are eligible for a full refund.
The cancellation of Wedding, event and corporate flowers. need to be notified 14 days before the delivery date.
How to request a refund
To request a refund or report an issue, please contact us at 03 9852 9985 with :
Your order number
Photos of the arrangement (if applicable)
A description of the issue
We will review your re quest promptly and work to ensure your satisfaction.
Thank you for choosing Misses Fleuri for your floral needs. We appreciate you.r trust in us to make your special moments even more beautiful and memorable.
This policy is effective as of 01/01/2025